We thought it would be useful to highlight what is and isn’t covered.

What customers can get cover for:
• Provision for Cancellation costs if you get sick with COVID-19 before you go away
• Provision for Costs to return home if a relative gets sick with COVID-19
• Provision for costs if you get sick with COVID-19 and must quarantine when in destination
• Reasonable accommodation costs if the person you were supposed to stay with gets COVID-19
• If you are an essential health worker and your leave is revoked due to COVID-19 you can claim the non-refundable costs
• Cancellation costs for denied boarding due to a positive COVID-19 test at the airport – you and your travelling companion can claim the non-refundable, prepaid cancellation costs provided that a public health authority directed you and you did not have knowledge or awareness of your positive test result at the time of your policy purchase
• Cancellation due to being a close contact with someone with COVID-19 – Cancellation or amendment costs for a prepaid trip subject to the cancellation benefit limit on the policy if they have been directed to quarantine by a public health authority because they deemed to have had close contact with someone diagnosed with COVID-19 and can’t go on their trip

What you won’t be covered for:
• Cancellations to travel caused by government-imposed lockdowns.
o Eg Auckland goes into Level 3 & all international travel is cancelled.
o Eg Queensland goes into lockdown – any additional expenses incurred are at your own cost.
• Costs to get a Covid-19 test if required prior to travel
• Costs if the government imposes a blanket quarantine
• Border closures due to COVID-19

The full policy wording for international travel is here COVID 19 Leaflet HOT Branded (FINAL)