Discover Travel update (28 August’21)

    With NZ currently at alert Level 4 and moving to Level 3 on Sep 1st, the Discover Travel office is temporarily closed, but Peter will be re-opening the doors when we get back to Level 2, Mon-Fri 9am-4pm. Domestic travel can resume at Level 2, and of course we’re all watching with interest to see when the Cook Islands bubble will resume.


    Over the last 18 months, the Discover Travel team has been busy with the mammoth task of repatriating millions of dollars of refund applications from airlines and other overseas suppliers. That work is now nearly complete. We currently have only 9 applications worth $23k of refunds left to chase on your behalf. Of these, only Croisi river cruises & South African Airlines have not yet begun to process refunds, but our requests remain in their queues for when they begin. We’d like to thank you for your support, patience and appreciation whilst we continue to work tirelessly on your behalf.

    In addition, we are also managing 380 different travel credits on your behalf with a myriad of airlines, tour operators and other travel providers. We look forward to helping you redeem these credits either for Domestic travel or when our Borders re-open to the world and we can get back to exploring. Most suppliers have now extended the validity of these credits to include travel in 2022 or even 2023 but as each has different re book-by & travel-by dates, please contact us if you have any queries about your credits.

    Air NZ credits now just have to be rebooked by 30 June 2022 for travel by 30 June 2023. Qantas just require tickets in credit are rebooked by 31 Dec 2021 for travel completed by 31 Dec 2022.


    Many of our clients have travel credits to redeem with Air New Zealand, Qantas or a generic travel credit with Discover Travel from travel that was cancelled or deferred in 2020. Some have credits with tour operators such as Globus, Trafalgar, Scenic, APT or Intrepid. We’d be pleased to help you redeem these credits for a Cook Islands or Australia trip this year on a pro-rata basis. For example a $500 credit can be put towards $5000 worth of International or Domestic travel.


    With the NZ border closed to quarantine-free travel, our Sales team’s workload is obviously much lighter than usual, so Juliet, Linda and Janine are still enjoying their sabbaticals  but don’t worry – they’ll be asked to return once our normal trading conditions resume!

    Whilst they are away, Discover Travel remains very much open for business helping Kiwis discover their “backyard”.. If you have any queries about your existing booking or wish to make a new booking, please simply e-mail or call us as normal. Peter is in the office from 9-4 Mon-Fri and will look after your enquiry and respond promptly. During this quieter period, Ian is working remotely, always available via email to answer any queries you may have.

    We’d like to thank all our clients for their unwavering support and kindness during this most challenging and unusual time for the Travel industry. We’ve remained open throughout this time, working for you, and we’ll be here to help you explore when the borders finally re-open.

    We’re pleased to see that NZ is now pushing ahead with an accelerated vaccination rollout, with all those over 12 years old able to book their jab from 1 September and anyone wanting to is likely to be fully vaccinated by the end of 2021. What is clear is that unvaccinated people won’t be able to travel, so if you haven’t already booked your vaccine, we’d recommend you do so asap!

    We’re also pleased to see the Govt plan for a phased approach to re-opening the borders, including quarantine-free travel for vaccinated travellers to ‘low risk’ countries in 2022. There’s been a lot of speculation about which countries these might include, but we’re hopeful that Australia, many of the Pacific Islands, the UK, much of the EU, the USA & Canada, Singapore, Hong Kong, Japan etc will be included. Even the plan for ‘medium risk’ countries is encouraging, given that it’s expected to include a combination of self-isolation and a reduced period in MIQ.

    In many parts of the Northern Hemisphere, where vaccination programs have been much more rapid than in NZ, life is getting back to normal and travel is resuming. 2022 is going to be a very busy year for European and North American travel in particular with two years of pent-up travel demand and forward bookings have been huge, especially for all types of cruising, If you have plans to travel anywhere overseas in 2022 or even 2023, we’d strongly recommend getting in touch with us now to avoid disappointment.

    Happy travels,
    Peter & Ian