You can rest assured that for Discover Travel it’s business as (the new) normal. Following the Canterbury Earthquakes in 2011, we’ve all had plenty of practice at working remotely, and are fortunate to be working in an industry where this is possible.
Discover Travel has been in business for 20 successful years and is part of the House of Travel group. We have strong cash reserves and throughout our history we have confidently weathered all the significant local and global issues which have impacted the travel industry. You can be assured that we operate in strict accordance with the Travel Agents’ Association of New Zealand (TAANZ) guidelines.
We maintain separate customer bank accounts independent of our operating accounts. Customer funds are held in trust until payable or otherwise contractually due to travel services suppliers (Principals). Where Principals have received payments, these amounts are generally in the care and control of the Principals rather than Discover Travel. Such amounts are then applied or held subject to the terms and conditions of the Principals (this extends to any credit or refunds they provide). Once we receive any refund amount from a Principal where it has been agreed with the customer that this will be held in credit by Discover Travel, these amounts are treated the same way as other Customer funds.